MEMBERSHIP TERMS & CONDITIONS + FAQ
When you create an account with us, you guarantee that you are above the age of 18 and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Platforms and access to any additional information, resources, digital or physical assets or opportunities provided by “The Content Home”
You are responsible for safeguarding the password that you use to access the Platforms and for any activities or actions under your password, whether your password is with our Platforms or a Third-Party Service (defined below). You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username (i) the name of another person or entity or that is not lawfully available for use, (ii) a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or (iii) a name that is otherwise offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. You can terminate your account by viewing your member profile.
BENEFITS OF MEMBERSHIP
The benefits of “The Content Home” Membership include access to our Platforms, some of which are open only to our registered Members. These Platforms provide networking opportunities with other Members. Membership also provides ongoing opportunities to contribute to our community and to post offers, asks, questions, introductions, and other information on events and opportunities to fellow Members.
Members will also receive the Newsletter by “The Content Home” to help stay up-to-date on member community happenings. Additional benefits may also be offered from time to time at our discretion. Additional information on Membership and its benefits, which may change from time to time..
As a Collective Member of “The Content Home”.
BOOKING THE CONTENT HOME
All members have access to all the rooms in the home but our team must know which room you want to use and what time so you can reserve before someone else book. You are able to book from our website but you will need a double confirmation from our team to make sure your reservation is solidified. For any questions or concerns email: email@example.com
You are entirely responsible for canceling your account through the Member Portal. If you wish to cancel, you must do so through your member dashboard Member Account Login. We do not accept phone, email, or direct message cancellations.
“The Content Home” membership is automatically renewed until canceled.
Membership Fees paid are nonrefundable.
If you cancel your account, we are only responsible for keeping any content or info in our system for one month after the cancellation date. After one month, we may delete the content.
When you cancel your Membership, and your current Membership cycle ends:
You will no longer have access to any Membership privileges of “The Content Home”.
You may however continue to have access to “The Content Home” newsletters, and any other non-Member offerings of “The Content Home”
Once you have canceled your Membership, and assuming there is no conflict of interest (to be decided at the discretion of “The Content Home”):
You will continue to have "member access" until your current Membership cycle ends (The membership cycle is determined by your payment schedule.
If your subscription renewal does not go through and is not updated within 3 days, we will view this as a cancellation (we will send you an email to notify you when this happens and highlight what actions are necessary to maintain your Membership).
If your subscription payment does not go through, but you wish to continue with your Membership, a $25 penalty applies for every 7 days you do not update your subscription and are not paying dues.
+ HOW DO I GET IN THE SPACE?
When your booking is confirmed we will send you a 4-digit code to enter on the keypad on the door of the space.
+ HOW MANY GUESTS CAN I BRING?
All members are able to bring up to 2 Guests for each booking. If you need to bring additional guests there is a fee of $25/per person. Our space has cameras so we will be able to confirm if you have the correct amount of guests.
+ WHAT INFORMATION IS NEEDED FROM MY GUESTS?
We would need you to add their first and last name to our check-in lists to make sure we are keeping track of those that utilize our space. You will receive a form to add your guest's name so we can keep it for our records.
+ DO I NEED INSURANCE?
We do not require proof of insurance. It is your responsibility to obtain either yearly or hourly insurance for your own liability (optional).
+ WHAT IS YOUR CLEANING POLICY?
Our cleaning policy is easy: Leave the space cleaner than you found it. We rely on a community mindset to keep this space running. Please refer to the cleaning checklist every time you visit to make sure everything is put back where it belongs and the space is left clean and tidy for the next client coming in. Make sure to factor in cleaning time with your booking reservation.
+ DO MY HOURS ROLL OVER IF UNUSED?
No, members' hours do not roll over if they have not been used.
+ WHAT HAPPENS IF I GO OVER MY BOOKED TIME?
Please be thoughtful of the people that are coming in behind you by checking our availability calendar the night before your booking. If no one is booked to come in after you and you need more time, simply email us and let us know how long you stayed. We will check out security cameras as well to see when you left. We will bill your credit or debit card on file for the overtime.
+ DO I GET THE ENTIRE HOME TO MYSELF WHEN I BOOK?
When you book you must specify which room(s) you want to use for filming. It's possible that other members may be filming in the space when you are there so this is why we need to know in advance.
+ CAN I HOST AN EVENT AT THE CONTENT HOME?
If you are a DIAMOND MEMBER you are eligible to host an event at our home (only downstairs) your guests can not use the content home rooms to tour or film content (that includes the office space as well). The hours for your membership will be deducted from your event hours. If you host an event we will provide the following as waived items such as our Bluetooth speaker, (3) 6" ft tables, 12 foldable chairs, and (4) GVM accent lights. Any additional items may need to be rented.
+ WHAT IS THE CAPACITY AMOUNT OF GUESTS WHEN HOSTING EVENTS?
30 people max (only applies to DIAMOND MEMBER) more information here: https://www.thecontenthome.com/memberships
+ WHAT IS THE BEST TIME OF DAY TO RENT THE SPACE?
Typically mornings are the best.
+ WHAT'S INCLUDED IN MY RENTAL?
Check out our studio guide for everything that is included. Some of the items we recommend you should bring is your laptop, SD Card, and a camera (if you are not renting out ours)
+ CAN I SHOW UP EARLY TO SET UP?
We ask that you show up promptly when your reservation starts. You can come early and wait in the parking lot, but if someone is in the space, please don't bother them until your booking time.
+ WHAT IS YOUR RESCHEDULING/CANCELLATION POLICY?
You can reschedule anytime if needed please let us know 24 hours in advance so we can make sure to notify other members when a room is available.
+ WHAT IF I BREAK SOMETHING OR FIND A MESS?
Communication is the best policy. Things happen, and stuff breaks please communicate if anything happens during your booking. However, for any items that were used and damaged during your booking, you will be financially responsible for any items that you or your guest breaks.